We highly recommend installing your 新加坡和马来西亚 eSIM eSIM one day before
departure while you still have a stable home Wi-Fi connection. Most eSIMs
will not active or consume data until you connect to a supported network in
新加坡和马来西亚 eSIM, so you can set it up safely in advance.

To use our eSIM, your device must be carrier-unlocked and eSIM-compatible. Generally, Apple iPhones (XS and newer), Google Pixel (3 and newer), and Samsung Galaxy (S20 and newer) support eSIM. Please
dial *#06# on your phone; if you see an "EID" number, your device is
eSIM ready.

Yes, absolutely! Your phone’s Dual SIM technology allows you to keep your primary physical SIM card active for calls and SMS,
while using our 新加坡和马来西亚 eSIM eSIM exclusively for low-cost cellular data to avoid
expensive roaming fees.

Yes, our 新加坡和马来西亚 eSIM fully supports mobile hotspot
and tethering, allowing you to share your high-speed internet with your laptop,
tablet, or companion devices seamlessly.

It depends on the specific plan you choose. We offer both options to suit your travel needs:

• Data-Only eSIMs: Most of our standard plans are data-only eSIMs. They do not include a local phone number, traditional voice calls, or SMS. However, you can easily make internet calls and send messages via apps like WhatsApp, WeChat, FaceTime, or Skype.
• Data + Voice eSIMs: For select destinations, we do provide an eSIM with a phone number that supports local and international calling or SMS.

👉 Please check the "Specifications" tab on your specific 新加坡和马来西亚 eSIM product page before purchasing to see if voice features are included.

To ensure the maximum network speed and security for your journey, this specific plan does not support direct top-ups.

If you need more data, simply purchase a new eSIM on our website for instant setup.

⚠️ Pro Tip: Please do not delete your current eSIM until your new one is successfully installed, ensuring you stay connected throughout your trip.

If you experience connection issues, please check:

1. Data
   Roaming: Ensure Data Roaming is turned ON for our eSIM profile
   in your phone settings.
2. Active
   Line: Set our eSIM as your primary "Cellular/Mobile Data"
   line.
3. Local
   Coverage: Wait up to 5 minutes for your device to register on the
   local supported network upon arrival.

No. An eSIM profile is a one-time digital download.Once deleted from your device, it cannot be scanned, re-installed, or reused. Please do not remove the eSIM profile even if you face temporary connection issues; contact our support first.

iOS users can monitor usage under Settings > Cellular, and

Android users can check under Settings > Connections > Data Usage.

Alternatively, Contact our customer support team at info@esimcan.co with your order number.

No. Due to carrier security protocols, a unique eSIM QR code can only be installed on one device. Once scanned and bound to a phone, it cannot be transferred to another device.