Refund & Cancellation Policy

Last Updated: May 20, 2026

Quick Summary

📱1. Digital Product Nature

All eSIMs sold on our website are digital products. No physical shipment is involved. The eSIM QR code is sent automatically to the email address on your account, typically within 30 minutes after your order is confirmed.

✕2. Order Cancellation

• You may cancel your order free of charge before the eSIM is issued.
• To cancel, email info@esimcan.co with your order number as soon as possible.
• Once the eSIM has been delivered (QR code sent), the order can no longer be cancelled. At that point, whether a refund is possible depends on the conditions in Section 3 below.
• You'll receive a confirmation email once your cancellation is approved.

💳3. Refund Eligibility

• Refunds apply only if the eSIM has not been installed on any device.
• Refund requests must be submitted within 25 days of purchase.
• Once installed, no refund will be issued under any circumstances.

🇪🇺4. EU/UK 14-Day Cooling-Off Period (Right of Withdrawal)

Customers in the European Union (EU) or United Kingdom (UK) generally have a 14-day "cooling-off period" to cancel a purchase without giving a reason.

However, under Article 16(m) of the EU Consumer Rights Directive (and equivalent UK regulations), this right does not apply to digital content once delivery has begun with your express consent and acknowledgment that you thereby lose this right.

By purchasing an eSIM and confirming your order, you expressly agree that:

• The eSIM QR code will be delivered to your email immediately.
• You waive your 14-day right of withdrawal once delivery has commenced (i.e., the QR code email has been sent).
• If the eSIM has been delivered or installed, no refund or cancellation is available under cooling-off regulations.
• You retain the right to cancel within 14 days only if the QR code has not yet been generated or sent.

✉️5. How to Request a Refund

• Email info@esimcan.co with your order number and reason for the refund.
• Our support team will verify whether the eSIM has been installed.
• If eligible, your refund is processed to the original payment method.

⏱6. Processing Time

🚫7. Non-Refundable Items

• Installed eSIMs
• Expired eSIMs
• Any additional fees charged by third-party payment providers

⚠️8. Important Notes & Liability Limitation

• By purchasing an eSIM from our website, you agree that AG Digital Services is not responsible for losses resulting from failure to use the eSIM, including but not limited to business loss, travel disruption, or health issues.
• Maximum liability for any refund is limited to the amount paid for the eSIM.
• You are responsible for providing a correct email address and maintaining access to it.
• If you don't receive the QR code email, please check your spam/junk folder first, then contact info@esimcan.co with a screenshot or order number.